Information We Collect

Habla by One2One English Systems collects different types of information for various purposes to provide and improve our services.

Personal Information

This refers to any data that can be used to identify you as an individual, such as:

• Name, email address, phone number
• Mailing/billing address
• Account login credentials
• Language proficiencies and learning goals

We collect personal information when you create an account, make a purchase, sign up for our newsletter, participate in events/surveys, or contact us directly.

Usage Data

We automatically collect certain technical data through website analytics, cookies, log files and other tracking mechanisms when you visit our site.

This non-identifying usage data may include:

• Device and browser information
• IP address
• Pages visited and features used
• Date/time stamps
• Crash data and error logs

Collecting usage data helps us understand how users interact with our site and services so we can improve the overall experience.

How We Use Your Information

We use the personal information and usage data we collect for the following purposes:

• To provide, maintain and secure our website and services
• To process transactions and send billing information
• To personalize content, features and user experiences
• To respond to inquiries and provide customer support
• To notify you about updates, new offerings and promotions
• To detect, prevent and mitigate fraudulent or illegal activities
• To analyse usage trends and improve our offerings
• To comply with legal obligations and enforce our policies

We may aggregate and anonymize personal information so it can no longer directly identify individuals for analytics purposes.

Information Sharing and Disclosure

Habla by One2One English Systems does not sell or rent your personal information to any third parties for marketing purposes without your explicit consent. However, we may share your data with trusted partners and service providers to help facilitate our legitimate business operations, such as:

• Payment processors to enable purchases/subscriptions
• Email service providers for marketing communications
• Analytics providers to understand site usage
• Hosting providers to store data securely

We may also disclose user information if legally required, such as compliance with valid court orders, laws, or regulations. We will make reasonable efforts to notify you beforehand in such instances.

In the event of a business transaction, such as a merger, acquisition, or asset sale, your data may be transferred or shared as a business asset. We will provide notice of such transfer and any updated privacy policy prior to such disclosure.

Data Security

Habla by One2One English Systems has implemented appropriate administrative, technical and physical safeguards to help protect your personal information from loss, misuse, unauthorized access or disclosure. However, no data transmission over the internet or storage system can be guaranteed 100% secure.

You are responsible for maintaining the confidentiality of any account credentials and restricting unauthorized access to your devices and accounts. Please promptly notify us of any unauthorized use or suspected breach of your Habla by One2One English Systems account.

Third-Party Links and Services

Our website may contain links to external websites, applications or services maintained by third parties that are not governed by this Privacy Policy. We encourage you to review the privacy practices of any third-party providers whose services you choose to use.

Habla by One2One English Systems has no control over, and assumes no responsibility for, the content, privacy policies or practices employed by websites and services operated by companies independent of us.

Data Retention

We will retain your personal information only for as long as necessary to provide you with access to our services or as required to comply with our legal, accounting, and reporting obligations. After that period, we will securely delete or anonymize your personal data.

However, we may need to preserve certain information to comply with judicial orders, detect or prevent fraud or abuse, resolve disputes, enforce agreements, or for other legally permissible purposes.

Your Privacy Rights

Habla by One2One English Systems respects the privacy rights of our users. Subject to applicable laws, you may have the following rights regarding your personal information:

• Access your data and receive a copy
• Rectify any inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing
• Opt-out of marketing communications
• Data portability (transfer to another service)

To exercise these rights, please submit a written request to our Data Protection Officer using the contact information provided below. We may need to verify your identity before complying with your request.

Children’s Privacy

Our website, services and offerings are intended for general audiences over the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If we learn that we have inadvertently collected personal data from a child under 16, we will promptly delete that information. If you are aware of such a situation, please contact us immediately.

Consent and Policy Updates

By using Habla by One2One English Systems services, you consent to our data practices described in this Privacy Policy. If our practices change in the future, we will update this policy and indicate the latest revision date.

Your continued use of our services after any changes have been made indicates your consent to the new policy terms. We encourage you to periodically review our Privacy Policy for any modifications.

Contact our Data Protection Officer

If you have any questions, comments or concerns regarding our privacy practices or this policy, please contact our Data Protection Officer at:

https://www.one2one-es.com/

Data Protection Officer

Castillo Fuensaldaña 4 OF 136
Las Rozas 28232, Madrid, Spain
Agencia Española de Protección de Datos
Calle Jorge Juan 6, Madrid

We will make every effort to resolve any privacy concerns you may have regarding our handling of your personal information.

Contact: https://www.one2one-es.com/

Interest-Based Advertising and Data Collection

https://www.one2one-es.com/ works with this site to support the delivery of ads that align with your interests. It collects data on:

• Websites visited, pages viewed, search terms used
• Apps used, device type, location, and language
• Email interactions (if you've signed up for newsletters)

This information is shared with partners to display relevant interest-based ads across websites and devices.

Collected Data May Include:

• IP address
• Location (country, city, state)
• Operating system
• Device and platform information
• Browser and language settings
• Email address (if provided for newsletters)

This site uses cookies, pixels, and tags to track online activity across devices and websites. Learn more about these technologies:

• All About Cookies
• ICO - What are cookies
• Cookies vs Pixels vs Tags

For newsletters managed by https://www.one2one-es.com/, we collect your email directly with your consent and use it for interest-based advertising. Email addresses are hashed before being shared with partners.

You may unsubscribe anytime using the “Unsubscribe” link in the newsletter.

Data Sharing & Sale

https://www.one2one-es.com/ may share or sell your personal information to advertising partners to enable interest-based advertising through bidstream technology. Data shared may include:

• Ad placement context
• Site content data
• Your profile and behavioral data

These partners may combine this data with other sources to build a profile and target ads across multiple sites, devices, and apps.

Extended Interest-Based Advertising Notice

https://www.one2one-es.com/ could also license your personal data from its partners to enrich the information in its bid request to advertisers. To learn more about their partners, please visit https://www.one2one-es.com/.

How Can I Opt Out of Interest-Based Advertising?

Cookie Consent – For EU/UK Visitors:
On your first visit, you may reject cookies through the cookie banner (shown where legally required). If accepted but later changed your mind, use the "Update Privacy Settings" link at the bottom of the homepage to revise your preferences.

Disabling Cookies:
Learn more at All About Cookies. Most browsers allow you to block or delete cookies via settings. Please note that disabling essential cookies may impact site functionality.

Opt-Out Tools:

• DAA WebChoice Tool
• Network Advertising Initiative (NAI)
• EDAA - Your Online Choices
• DAAC - Canada
• Global Privacy Control (GPC)

Opt-Out Rights in Certain US States:
Some US states provide a “Do Not Sell or Share My Information” option at the bottom of the homepage. This does not apply to our services, as we do not operate in the US.

Important: Opting out does not stop all ads — it prevents personalized ads based on your online behavior.

Your Data Protection Rights

Under applicable data protection laws (EU, UK, certain US states), you may have the right to access, delete, correct, or obtain a copy of your data. To exercise these rights, please contact:

Email: info@one2one-es.com

Will Data Be Transferred to the US?

No. https://www.one2one-es.com/ does not transfer your personal data to the US.

How We Protect Your Data

We implement technical and organizational safeguards appropriate to the risk. However, no method of data transmission or storage is 100% secure.

How Long Do We Keep Your Data?

We will continue processing your data for interest-based advertising until you opt out or request deletion.

Contact

If you have any questions about this privacy notice or our services to this website, you may contact us at:

• Email: info@one2one-es.com
• Mail: Castillo Fuensaldaña 4 OF 136, Las Rozas 28232, Madrid, Spain

1. Information We Collect

Personal Information

We collect personal data when you create an account, make purchases, sign up for newsletters, participate in surveys/events, or contact us. This includes:

• Name, email address, phone number
• Mailing/billing address
• Account login credentials
• Language proficiencies and learning goals

Usage Data

We collect technical data automatically via cookies, log files, and analytics tools. This includes:

• Device and browser information
• IP address
• Pages visited, features used, date/time stamps
• Crash data and error logs

2. How We Use Your Information

• To provide, maintain, and secure our services
• To process transactions and send billing information
• To personalize content, features, and user experiences
• To respond to inquiries and support requests
• To send updates, promotions, and newsletters
• To analyze usage trends and improve services
• To comply with legal obligations

Note: Personal data may be aggregated/anonymized for non-identifiable analytics.

3. Information Sharing and Disclosure

We do not sell or rent your personal data. We may share data with trusted providers for:

• Processing payments
• Sending communications
• Site and usage analytics
• Secure data hosting

We may also disclose information when required by law or in case of business transactions such as a merger or acquisition. Users will be notified in such events.

4. Data Security

We implement technical and physical safeguards to protect your data. However, no internet system is 100% secure. Users must protect their account credentials and notify us of unauthorized use.

5. Third-Party Links and Services

Our website may contain links to third-party websites or services not governed by this policy. We recommend reviewing their privacy policies independently.

6. Data Retention and Deletion Policy

We retain data as long as needed for service or legal compliance. Afterward, it will be deleted or anonymized. Some data may be preserved to meet legal or fraud prevention requirements.

7. Your Privacy Rights

You may have the right to:

• Access your personal data and request a copy
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to data processing
• Opt out of marketing communications
• Request data portability

To exercise your rights, contact our Data Protection Officer. Identity verification may be required.

8. Children’s Privacy

Our services are intended for users over 16 years of age. We do not knowingly collect data from children under 16 without parental consent. If such data is found, it will be promptly deleted. Contact us if you become aware of such a case.

9. Consent and Policy Updates

By using our services, you consent to our privacy practices. Updates to this policy will be posted with a new revision date. Continued use indicates your acceptance of any changes.

10. Contact Information

For questions regarding this Privacy Policy, contact our Data Protection Officer:

• Email: info@one2one-es.com
• Address: Castillo Fuensaldaña 4 OF 136, Las Rozas 28232, Madrid, Spain

Website: https://www.one2one-es.com/

This policy is accessible from any standard browser at our official site.